Returns & Exchanges

Please Note
Due to our automated processing system, once an order is placed and processed, it cannot be cancelled.
Under Australian Consumer Law (ACL), we are happy to offer a replacement or store credit for heavily faulty or damaged items. For 'change of mind' returns, we exclusively issue Store Credit (no cash refunds).

1. Returns Criteria

We want you to love your new drinkware! We accept return requests within 14 days of your order arriving, provided the following conditions are met:

Accepted Returns:

  • Faulty or damaged items (upon arrival).
  • Received an incorrect item.
  • Change of mind or incorrect color choice.

Not Eligible for Return:

  • Sale or promotional items (unless faulty).
  • Items purchased with a gift card.
  • Used or Washed Drinkware: For strict hygiene and safety reasons, we absolutely cannot accept returns on tumblers, mugs, or accessories that have been used, washed, or had their original tags/stickers removed.

2. Condition of Returned Items

To be eligible for a 'change of mind' store credit, the returned item must be in 100% original, resalable condition—unused, unwashed, and in its original pristine packaging.
Items that arrive back to us scratched, used, or poorly repackaged will be rejected and returned to you at your expense.

3. Faulty, Damaged, or Incorrect Goods

We thoroughly inspect all drinkware before dispatch. However, if you believe a product has been damaged in transit, or if you received the wrong item, please contact us within 48 hours of delivery.

  • Email us at support@bubloo.com.au with your order number and photos of the damaged/incorrect item and the external shipping box.
  • We will quickly assess the issue. For incorrect or faulty items, we will cover the return shipping and arrange a replacement immediately.

4. How to Make a Return (Change of Mind)

All 'change of mind' return requests must be initiated online.

  • Request: Email support@bubloo.com.au within 14 days of receiving your order.
  • Approval: If approved, we will reply with our return shipping address in Perth, WA.
  • Shipping: Customers are responsible for purchasing their own return shipping label. We highly recommend using a trackable service (such as Australia Post), as we are not liable for returns lost in transit.
  • Processing & Free Shipping Deduction: Once we receive and inspect the returned item(s), your store credit will be issued within 3-5 business days.Original shipping costs are strictly non-refundable.If your original order qualified for Free Shipping, and your return drops the retained order value below the [$100] free shipping threshold, our standard [$11] shipping fee will be deducted from your store credit.

5. Refused Shipments (Return to Sender)

If a package is refused or not collected from the post office within the courier's holding timeframe, it will be returned to us. Upon request, we can issue a store credit for the value of your items, excluding the original shipping costs and any Return-to-Sender fees imposed by the courier.

6. International Returns (New Zealand)

We gladly accept returns from New Zealand; however, please note the following conditions for international orders:

  • Return Shipping Costs: For change-of-mind returns, international customers are solely responsible for arranging and covering the cost of return shipping to our Australian facility. We highly recommend using a trackable service, as we are not liable for returns lost in transit.
  • Non-Refundable Fees: Original shipping costs, as well as any import duties, taxes, or customs fees paid upon receiving the item, are strictly non-refundable.
  • Damaged or Faulty Items: If your drinkware arrives damaged or defective, please do not return the physical item. Instead, contact us within 48 hours of delivery with clear photos of the damaged item and the original packaging. We will assess the issue and arrange a replacement or refund promptly.
  • Processing Time: Please allow additional time for international returns to reach us. Refunds will only be processed once the items are received and inspected at our facility.